October 21, 2026
Claims Vendors Are Not a Substitute for Legal Bad-Faith Judgment
GoAuto Insurance Company v. 2B Claims Services Inc. is an unpublished Eleventh Circuit decision that offers a practical lesson: an insurer cannot shift its own bad-faith risk-management decisions to an outside claims vendor. The case arose from a four-car accident with low policy limits and multiple potential claimants. Two claimants made a time-limited policy-limits demand requiring […]
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